Type 'go files' to get to your files directory and highlight the file you want to download. When you press 'd' for download, CCN will ask for the protocol. If you have ZModem, select that option as it works best. Start download transfer in your communications software menu by selecting: File-->Transfer-->Recieve-->ZModem to tell your computer to start receiving the file. Unless you have the destination directory setup in advance, it will ask you where the file is to go and you must enter in the proper information such as directory. When you have the information entered, the file should start downloading. If you have 'Automatic' selected in your communications software, the downloading will be automatically controlled and will start as soon as you select the file to be transferred.